Privacy Policy
Last updated: January 1, 2026
RoyalVOD ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://royalvod.com.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, phone number
- Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: Messages and information you send to [email protected]
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration, subscription status
- Device information: Device type, operating system, app version (IBO Player)
- IP address: Used for region detection, fraud prevention, and service delivery
- Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement
2. How We Use Your Information
- Deliver the Service: Activate and manage your subscription, authenticate your device, and stream content.
- Process payments: Complete transactions and send receipts.
- Provide customer support: Respond to enquiries, troubleshoot issues, and resolve disputes.
- Improve the Service: Analyse usage patterns to enhance performance and content offerings.
- Prevent fraud and abuse: Detect and block unauthorised account sharing or misuse.
- Comply with legal obligations: Respond to lawful requests from authorities in the United Kingdom.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Legal Basis for Processing
- Contract performance: Processing necessary to deliver your subscription.
- Legitimate interests: Fraud prevention, service security, and analytics.
- Legal obligation: Compliance with applicable laws in the United Kingdom.
- Consent: Where we explicitly ask for your consent.
4. Data Sharing
We share your data only with payment processors, infrastructure providers, and legal authorities when required by law. We require all third-party processors to maintain appropriate security measures.
5. Data Retention
| Data Type | Retention Period |
|---|
| Account data | Duration of subscription + 90 days |
| Payment records | 7 years (legal compliance) |
| Support tickets | 2 years from resolution |
| Usage/log data | 90 days rolling |
6. Cookies
We use essential cookies for login sessions and analytics cookies to understand how users interact with our website. We do not use advertising or third-party tracking cookies.
7. Your Rights
You have the right to access, correct, delete, restrict, or port your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement TLS/SSL encryption, encrypted storage, access controls, and regular security reviews. No system is 100% secure; in the event of a data breach, we will notify you and relevant authorities as required by UK law.
9. Children's Privacy
The Service is not directed at children under the age of 13. We do not knowingly collect personal data from minors.
10. Contact
Email: [email protected]
Website: https://royalvod.com